Let’s start with the basics. We pay on what is called “ticket hour” or “piece rate” pay. Here is the nitty gritty: https://www.colorado.gov/pacific/cdle/piece-rate.
You are paid a flat rate for each home cleaned. No matter how long it takes you to clean the home, you are still paid the same flat amount.
In Launch27, if you see that the time is 3 hours, then you will be paid at your ticket hour rate for 3 hours. If you finish the home in 2.5 or 3 or 3.5 hours, you are still paid for 3 hours at your ticket hour rate.
In Launch27 the scheduled ticket hours are represented by the “cleaning duration” highlighted below. If you are working with a partner at the home, this duration will take that into account.
There are two occasions where you cannot leave early.
1) Hourly Cleans: You are not permitted to leave more than 10 minutes early on these cleans. Your client is paying an hourly rate, and we are obligated to stay the full time. These make up 5% or less of all clients.
2) Initial / Deep cleans. On these cleans, your client is given an hourly range and is expecting that we put the full amount of time needed to finish the clean. These make up 10% or less of all clients. You will have more of these when first starting your job at Alpine Maids as you may not have a full schedule of recurring clients yet. We do try to round up 15 minutes on these to give you a little extra time and money 🙂
Let’s look at a visual example:
In this example, you are scheduled for two homes; a 3 hours home, and a 3.5 hour home. These times will be reflected in Launch27. This means that you will be paid your ticket hour rate multiplied for the scheduled time of the homes (6.5 hours for this day). It does not matter how long the homes take you to clean to 4* quality, you will be paid the same amount for these jobs. For example, if you finish the first home in 2.75 hours and the second home in 3.25 hours and have a .33 hour (20 minute) drive, then your total clocked in time for the day will be 6.33 hours. You will still be paid for 6.5 ticket hours for this day. If it takes you longer to clean the homes, you will still be paid 6.5 ticket hours.
Why do we not just pay straight hourly? Once you have been cleaning for 6 months to a year, you can become surprisingly fast while still maintaining 4* quality. When we used to pay hourly, these fast cleaners would finish their 8 hour day by around 2pm. Instead of being rewarded for their speed, we would have to send them home, and they would end up making less money than our newer slower cleaners. In order to reward our faster cleaners for doing a good job, we began paying ticket hour so that their daily income would be guaranteed wheter they finished at 2pm or 5pm.
Please ask anybody in the office or a trainer right away if you are not understanding exactly how you are paid. It’s really important that you understand this in full in order to do the best job possible. We will ensure that you never fall below $13.00/hr. This is called “base rate.” It is our hope that you will average much more than that.