How to hire a trusted cleaning company

Hiring somebody to clean your home can be stressful. Whether you choose Alpine Maids or another provider, our goal is to help you make an informed decision that ensures your home receives the care it deserves. I’m here to help!

Here are 7 tips to think about when choosing a maid service.

Headshot of cleaning company owner

1. What’s a fair price?

This is hard to answer because pricing is all over the place. What is essential is to understand what you are and are not getting for your money. Some services offering lower rates may compromise on quality, consistency, or employee support. Alpine Maids, we position ourselves in the middle of the pricing spectrum, offering exceptional value through:

  • Rigorous Hiring: We select less than 1% of applicants, focusing on individuals with a proven track record of delivering care.
  • Comprehensive Training: Our training process is so thorough that we have packaged it up and now sell if to cleaning companies all across the United States and Canada.
  • Employee Support: We provide full-time positions with great benefits, leading to having 3-4x industry average retention. This means that we are not passing the hidden costs of constant hiring to you.

There is one thing that you absolutely do need to look out for, and it exists at every price level. Some companies cut costs by sending independent contractors into your home.  Contractors are on their own to provide supplies, pay their taxes at the end of the year, they have no benefits, and worst of all, they have no obligation to you or the company you hired. If something goes wrong, the liability falls on the contractor who you may never hear from again. Taking care of our employees is a huge priority for us at Alpine Maids. I would not feel comfortable running this company if I did not think that I was providing the absolute best job for our maids so that you get the absolute best clean for your money. There are other companies in Denver with this mindset, and I want to make sure they are the ones you seek out. So just ask if they use W2 employees or 1099 contractors.

2. Personal Referrals VS Reviews

Referrals are valuable, but they might not provide the full picture. Online reviews offer a broader perspective on a company’s consistency and customer service. Look for patterns in feedback and how the company responds to both praise and criticism. It’s a vibe check. Do their responses vibe with you? If something goes wrong, would you be happy with the resolution provided? If so, then that’s the company to choose! I’d like to think we are the best, but if you don’t vibe with how we handle things, then you should definitely find a company that fits you and your home!

3. Cookie Cutter VS Customized Service

Some companies offer a one-size-fits-all checklist, while others tailor their services to each client. It’s a good idea to ask about anything specific to see if it’s included, if they don’t do it, or if it can be done for a fee. We believe in a balanced approach:

  • Structured Cleaning: Our standardized checklist ensures consistency and thoroughness so you know what you’re paying for.
  • Flexibility: Need something extra? Just ask! We’re happy to accommodate special requests when possible.

4. Transparent Pricing

Be wary of hidden fees or services that require long term contracts. At Alpine Maids:

  • Clear Pricing: What you see is what you get, and we’re going to follow up to make sure we consider all of the factors. No surprise charges.
  • No Contracts: You’re free to adjust or cancel services as needed.

5. Experience, Certifications, and Awards

Just about every company you call is going to be licensed, bonded, and insured. I love 007, but his license to kill isn’t a real thing and neither is a license to clean. When companies say they are licensed, they just mean that they have a standard business license. Anybody can start a maid service and that is why experience matters. Look for companies with a proven track record and industry certifications. Alpine Maids is proud to be:

These credentials reflect our commitment to excellence and ongoing education. You can find other certified local companies by following the above links.

6. What about supplies and equipment?

Alpine Maids comes prepared with the right supplies to protect the materials in your home. All of our products are made for us by Ecolab. Oh, and they are all Green Seal Certified so you know they are safe for you, your family, your pets, and are the most environmentally responsible products you can find. We bring all of our own high quality microfiber, tools, and equipment, as well as Complete Seal® HEPA filtered vacuums. Compare this to a service that uses your equipment requiring you to worry about what you have in stock and to seek out the right products for the materials in your home.

7. Do they provide a real satisfaction guarantee?

You deserve a stress free experience.  Some companies may tack on conditions like having to report issues in 24 hours. At Alpine Maids, we offer an old fashioned no questions asked 100% satisfaction guarantee. No need to send pictures because we’re going to own our mistakes. If you’re not happy, we’ll come right back to make it right. It’s all about giving you the peace of mind that you can check cleaning off of your list for good.