How much are they paying their cleaners and do they value their employees?
At Alpine Maids we pay a much higher wage than our competition, and we really do treat our employees as our number one asset. From making them breakfast in the morning, company outings, and monthly competitions we make sure that our employees LOVE their job. If your cleaning company is not ensuring employee satisfaction, would you trust them in your home?
Do they carry liability insurance?
You don’t want to end up footing the bill for any accidental damage that occurs within your home. One little “Oops” can cost you a lot. If we break something (very rare) we will go above and beyond to get it replaced or even professionally repaired if it is irreplaceable.
Do they carry worker’s compensation insurance?
Other companies cut costs by sending independent contractors into your home. These workers are not covered by worker’s compensation policies meaning that You and not the cleaning company you hired are open to costly lawsuits and medical bills should your cleaners injure themselves on the job. Taking care of our employees is a huge priority for us at Alpine Maids so we only send W2 employees covered by our extensive worker’s compensation policy.
Do they perform criminal background checks on all employees?
We verify that every cleaner has gone through a prescreening process including a criminal background check and work history check. A simple database check will not do as databases are very often incorrect. You will need to verify that all county criminal records are pulled in accordance with a social security trace. Anything less is asking for trouble.
Will employees or independent contractors clean my home?
Ever wonder how some companies can charge so little? More often than not they are sending independent contractors to your home. Independent contractors often do not report tax liabilities. More often than not they are also not operating within the boundaries of the law and are instead passing their liability onto you. If you don’t check how your maid service is taking care of this responsibility it could all too quickly become your responsibility.
What about supplies and equipment?
Ever hear of a maid service that requires you to provide supplies? Alpine Maids comes prepared with a full on arsenal of supplies. All of our products are made for us by Ecolab. Oh, and they are all Green Seal Certified so you know they are safe for you, your family, your pets, and are the most environmentally responsible products you can find. We bring all of our own high quality microfiber, tools, and equipment, as well as Complete Seal® HEPA filtered vacuums. Compare this to a service that uses your equipment. Imagine not needing to worry about what you have in stock and the relief knowing that we are using the best non-toxic products possible in your home.
Do they provide a satisfaction guarantee?
You should enter into this process with the peace of mind that you are going to be satisfied, or we will immediately make things right for you. If for any reason you are not happy, we will have a completely different crew come out to make sure that not only the things that were missed get immediately corrected, but we’ll throw in some extras as well. It’s all about giving you the peace of mind that you can check cleaning off of your t-do list for good.