Frequently Asked Questions
Getting started
Do you service my area
We service all homes and apartments within a 14 mile radius of our offices in Denver. Click here to view a map of our service area.
How far in advance do I need to book my cleaning?
We typically ask that all cleanings be scheduled 48 hours in advance, but if life gets in the way just give us a call and we’ll do our best to make it happen! Be advised that during holidays and when spring cleaning comes around we are a bit busier
How many people will be in my home?
We will send one or two cleaners for nearly all jobs. While we can send more cleaners for exceptionally large homes, we have found that sending one maid is the best way to provide an awesome clean every time. We equip each of our cleaners with full cleaning kits so that they won’t waste time running across your home to get supplies.
Can I cancel or reschedule my cleaning?
We will happily accommodate your cancellation or reschedule any time up to the day before your scheduled appointment. If you need to cancel or reschedule any time within 48 hours of your appointment, you will incur a $50.00 cancellation fee for recurring cleanings or a $100 cancellation fee for a one-time cleaning. This fee is passed to our maids.
What is the difference between and deep clean and a regular clean?
Our deep cleans are spent bringing homes up to our company standards so we do everything on our checklist whether it looks dirty or not! We get baseboards, door frames, light switches, get everything dusted including fans and light fixtures, we spent a ton of time in the bathroom getting the grout clean and, we getting everything as clean as possible in all other rooms of the home! The difference in time and price is based upon the extra effort that is put into our deep cleans breakdown stuck on dirt and grim in those places that we all forget to clean!
How can I request an invoice?
You can request an invoice by sending us an email with your appointment information to [email protected].
Online booking
How can I book a cleaning?
Just click the link at the top of this page to book online. If you’d prefer to book over the phone, please call (720) 507-6208 to speak with somebody in our office in Denver or Highlands Ranch.
What day and time should I choose?
We offer two arrival times; morning or afternoon. We will reach out to you (during business hours) to confirm that the requested day and time works for you.
Can I book a cleaning for the weekend?
We work 8:30-5pm Monday – Friday.
When I book an appointment will I receive a confirmation?
Yes, we will reach out to you (during business hours) to confirm that the requested day and time works for our team. You will receive a confirmation email with a summary of your appointment details. You will also receive reminder email and text messages as your appointment nears.
Do you provide move-in or move-out cleanings?
Yes! We’d love to assist you with preparing your home for a move-in or move-out cleaning. We do ask that you please give us a call for moving cleans so that we can make sure we are totally prepared to start you or the new tenants off fresh.
What is included in a move-in / out clean?
A move out cleaning includes all of the items in a deep cleaning plus the inside of all cabinets and drawers, inside the refrigerator, inside the oven, and pretty much all of the surfaces in the home.
The day of service
What should I expect?
Your cleaning professionals will arrive within the booking window and deliver a thorough cleaning. They will leave after the job is complete and you will be billed within 24 hours.
What should I do with my pets?
We make sure that all of our cleaners are pet lovers! If you have had prior issues with your pets being aggressive or have concerns, just let us know. At worst, we’ll ask that they are secured 🙂
Do I need to be home for my appointment?
Nope! If you need to be out and about that day, don’t worry. Just be sure to provide specific entry instructions . We can store your key in our office safe so that we can access your home each visit.
How long will my appointment take?
1 hour per bedroom is the rule of thumb. We clean until we are finished no matter how long it takes. If we need to clean for longer than our estimate we will reach out by the half way point to let you know, but we will never bill you extra without approval.
When can I expect my cleaning professionals to arrive?
We ask that Alpine Maids arrive in your appointment window. Cleaning homes can be unpredictable. On the occasion your cleaning professional is running late, we will call you to notify you and talk about options.
When will I be charged?
Payment is collected for appointments only after a service has been successfully rendered. Final appointment costs will be automatically billed to the credit card on file. Typically, this takes place within 24 hours of the completed appointment.
Services & pricing
Do you bring your own cleaning supplies and equipment?
All Alpine Maids come equipped with their own Green Seal Certified supplies made for us by Denver based Ecolab. If you have specific cleaners that you prefer to use on precious surfaces such as countertops or floors just leave them out for your cleaner and they’ll substitute our normal products for yours.
What if I don’t want my entire home cleaned?
Let us know what you’re thinking! We do have some stipulations, but we can typically omit an unused bedroom, bathroom, or an entire basement.
What does it cost to clean my home?
Just fill out a quote form, and you can get an instant price! We don’t just quote by square footage and the number of bedrooms. Your online price will be close, but we’ll follow up with a confirmation call to get some details. This may increase your price, but it typically decreases the price you see online. Feel free to give us a call at 720-507-6208 for the most accurate quote!
What forms of payment do you accept?
We accept credit and debit! Simply click on the link at the top of this page to book a cleaning online or give us a call. Booking online at Alpine Maids is safe and secure.
What is your 100% satisfaction guarantee?
Our mission is to make you happy! If you are not completely satisfied with your cleaning, please Contact Us within 24 hours of your service and we will send out a new team to fix any errors. Not only will we fix any errors, but we will crawl every square inch of your home to make sure that everything (even if you didn’t notice it) is 100% up to yours and our standards!
Trust & safety
Can I trust your cleaning professionals in my home?
Yes! All of our maids are thoroughly bonded and insured to $2,000,000. Our professionals undergo a rigorous screening and verification process in accordance with local, state, and federal laws – as well as in-person assessments. To ensure a consistently high-quality performance, our partners are also evaluated on an ongoing basis. Be assured, you’re in good hands!
What happens if something goes wrong during my appointment?
We do understand that accidents can happen, and in the rare and unlikely event of an incident, our team is here to support you. Please call (720) 507-6208 and we will assist with finding a resolution. For ultimate protection and peace of mind, we recommend securing or removing any valuable or personal items prior to your appointment. Please be advised that our policy does not cover theft or missing items.
Do your cleaning professionals undergo background checks?
Yes! All cleaning professionals are screened using a rigorous background check including a social security trace so that we can pull records from every city they have ever lived in.
Is my billing information secured online?
Yes! Rest assured, all payments are processed through Stripe, a third party service provider. Stripe is a secure, SSL-encrypted, PCI-compliant system.
Why do you need my credit card information?
Billing information is required to hold a reservation. Your credit card will be pre-authorized when you book an appointment, but you will not be charged until we have confirmed the appointment is completed. We do not accept cash and check payments.
You’re a Step Away from a Happy Home
It is our goal to build a house cleaning company that we’d want to do business with ourselves. To do that we strive to impress you with every level of the house cleaning process; beginning with the booking, followed by the customer service, and ending with the maid service itself.