Frequently Asked Questions

Do I get the same cleaner every time?

The short answer is that we cannot guarantee it, but we get close because we have over 3 times industry average retention which means that you’re going to see the same face 3x as often as our competition. That’s actually one of the things that makes us different from other maid services.

We place each maid into a cohort. A small team assigned to your specific neighborhood. So not only will you get the same cleaner regularly, but they’ll also have experience in homes just like yours. Your maid gets to know your home and your preferences and that makes every clean better than the last.

And if your regular cleaner is ever out, someone from the same cohort who already knows your home will step in.

What’s included in a standard clean vs a deep clean?

The short answer is that on a deep clean we are cleaning absolutely everything, and on a maintenance or standard clean we are cleaning absolutely everything. We perform a deep clean on the first visit to get your home in maintenance clean condition moving forward. There is no need to buy a deep clean each year once you sign up for ongoing service.

Once your home is deep cleaned and looking like you just moved in, we’re going to maintain all of the same things we hit on the deep clean. We may not hit every deep clean item on each visit. Our maids fall back on our industry leading training program to know what you need and when you need it.

We do offer a few paid extras that are not included by default on deep or standard cleans. Check our services page to see the same checklist our maids use to clean your home.

Task	Standard Clean ✅	Deep Clean 💥

Dust all surfaces

✅

✅

Vacuum & mop floors

✅

✅

Clean kitchen surfaces/appliances

✅

✅

Scrub tubs, toilets, sinks

✅

✅

Clean baseboards

✅

✅

Hand-wipe cabinet fronts

✅

✅

Detailed edge & corner cleaning

✅

✅

Are your maids contractors or employees?

Our maids are W‑2 employees. No contractors. No gig workers. We hire less than 1% of applicants and only about 70% make it through training. Why? Because we’re not just looking for cleaners. We’re building long term relationships between you and someone who genuinely cares about your home.

Our maids are paid a living wage, given a full benefits package including real health insurance, leave, paid time off, a 401k, and more. The bottom line is that this is a real job. Our maids get all of the perks that a good full time job should offer. What this means for you is that when they show up at your home to clean, you are getting a professional maid who cares from your home not only because we hire awesome caring people, but because they have real training and support from the company.

People often ask us if we are licensed, bonded, and insured. We always tell people that we’re bonded and insured, but there is no license to clean. You could start a cleaning service tomorrow and hire contractors off the street to send to people’s homes. In fact, a lot of people do this! If you find a service that is significantly cheaper than ours, you need to ask if they are sending gig workers to your home.

What makes Alpine Maids different from other cleaning companies?

We are so glad you asked!

At Alpine Maids, we’ve reinvented house cleaning from the ground up starting with how we care for our team. Seriously.

• We hire at most 1 out of 100 applicants. Only caring people.
• Every maid is trained using a medical style process: see one, do one, teach one
• We use small, local cohorts for consistency and neighborhood specialization
• Every team member is full-time, with benefits, and meets weekly to share insights
• We do weekly check-ins with you to make sure each clean gets better than the last

That’s why other cleaning companies have actually bought our training system, but we still do it best, because it was built here, for you. Check the videos below to dive into what we offer. 

Getting started

Do you service my area

We service all homes and apartments within a 14 mile radius of our offices in Denver. Click here to view a map of our service area.

How far in advance do I need to book my cleaning?

We typically ask that all cleanings be scheduled 48 hours in advance, but if life gets in the way just give us a call and we’ll do our best to make it happen! Be advised that during holidays and when spring cleaning comes around we are a bit busier

How many people will be in my home?

We will send one or two cleaners for nearly all jobs. While we can send more cleaners for exceptionally large homes, we have found that sending one maid is the best way to provide an awesome clean every time. We equip each of our cleaners with full cleaning kits so that they won’t waste time running across your home to get supplies.

Can I cancel or reschedule my cleaning?

We will happily accommodate your cancellation or reschedule any time up to the day before your scheduled appointment. If you need to cancel or reschedule any time within 24 hours of your appointment, you will incur a $50.00 cancellation fee. Every 4 week clients will incur a $50 skip fee for skipping any clean. This fee is passed to our maids.

What is the difference between and deep clean and a regular clean?

Our deep cleans are spent bringing homes up to our company standards so we do everything on our checklist whether it looks dirty or not! We get baseboards, door frames, light switches, get everything dusted including fans and light fixtures, we spent a ton of time in the bathroom getting the grout clean and, we getting everything as clean as possible in all other rooms of the home! The difference in time and price is based upon the extra effort that is put into our deep cleans breakdown stuck on dirt and grim in those places that we all forget to clean!

Online booking

How can I book a cleaning?

Just click the link at the top of this page to book online. If you’d prefer to book over the phone, please call (720) 507-6208 to speak with somebody in our office in Denver or Highlands Ranch.

What day and time should I choose?

We offer two arrival times; morning or afternoon. We will reach out to you (during business hours) to confirm that the requested day and time works for you.

Can I book a cleaning for the weekend?

We work 8:30-5pm Monday – Friday.

When I book an appointment will I receive a confirmation?

Yes, we will reach out to you (during business hours) to confirm that the requested day and time works for our team. You will receive a confirmation email with a summary of your appointment details. You will also receive reminder email and text messages as your appointment nears.

Do you provide move-in or move-out cleanings?

Yes! We’d love to assist you with preparing your home for a move-in or move-out cleaning. We do ask that you please give us a call for moving cleans so that we can make sure we are totally prepared to start you or the new tenants off fresh.

What is included in a move-in / out clean?

A move out cleaning includes all of the items in a deep cleaning plus the inside of all cabinets and drawers, inside the refrigerator, inside the oven, and pretty much all of the surfaces in the home.

The day of service

What should I expect?

Your maid will arrive within the booking window and deliver a thorough cleaning. They will leave after the job is complete and you will be billed within 24 hours. You’ll receive text notifications at each and every step!

What should I do with my pets?

We make sure that all of our cleaners are pet lovers!  If you have had prior issues with your pets being aggressive or have concerns, just let us know. At worst, we’ll ask that they are secured 🙂

Do I need to be home for my appointment?

Nope! In fact it may be best if you are not home. It could help you get a lower price as well. If you need to be out and about that day, don’t worry. Just be sure to provide specific entry instructions . We can store your key in our office safe so that we can access your home each visit.

How long will my appointment take?

1 hour per bedroom is the rule of thumb. We clean until we are finished no matter how long it takes. If we need to clean for longer than our estimate we will reach out by the half way point to let you know, but we will never bill you extra without approval.

When can I expect my cleaning professionals to arrive?

We ask that Alpine Maids arrive in your scheduled cleaning window. Cleaning homes can be unpredictable. On the occasion your cleaning professional is running late, we will call you to notify you and talk about options.

When will I be charged?

Payment is collected for appointments only after a service has been successfully rendered. Final appointment costs will be automatically billed to the credit card on file. Typically, this takes place within 24 hours of the completed appointment.

Services & pricing

Do you bring your own cleaning supplies and equipment?

All Alpine Maids come equipped with their own non-toxic Green Seal Certified supplies made for us by Denver based Ecolab. If you have specific cleaners that you prefer to use on precious surfaces such as countertops or floors just leave them out for your cleaner and they’ll substitute our normal products for yours.

What if I don’t want my entire home cleaned?

Let us know what you’re thinking! We do have some stipulations, but we can typically omit an unused bedroom, bathroom, or an entire basement.

What does it cost to clean my home?

Just fill out a quote form, and you can get an instant price! We don’t just quote by square footage and the number of bedrooms. Your online price will be close, but we’ll follow up with a confirmation call to get some details. This may increase your price, but it typically decreases the price you see online. Feel free to give us a call at 720-507-6208 for the most accurate quote!

What forms of payment do you accept?

We accept credit and debit! Simply click on the link at the top of this page to book a cleaning online or give us a call. Booking online at Alpine Maids is safe and secure.

What is your 100% satisfaction guarantee?

Our mission is to make you happy! If you are not completely satisfied with your cleaning, please Contact Us and we will send out a new team to fix anything we missed. Not only will we fix any errors, but we will crawl every square inch of your home to make sure that everything (even if you didn’t notice it) is 100% up to yours and our standards!

Trust & safety

Can I trust your cleaning professionals in my home?

Yes! All of our maids are thoroughly bonded and insured to $2,000,000. Our professionals undergo a rigorous screening and verification process in accordance with local, state, and federal laws – as well as in-person assessments. To ensure a consistently high-quality performance, our partners are also evaluated on an ongoing basis. Be assured, you’re in good hands!

What happens if something goes wrong during my appointment?

We do understand that accidents can happen, and in the rare and unlikely event of an incident, our team is here to support you. Please call (720) 507-6208 and we will assist with finding a resolution. For ultimate protection and peace of mind, we recommend securing or removing any valuable or personal items prior to your appointment. Please be advised that our policy does not cover theft or missing items.

Do your cleaning professionals undergo background checks?

Yes! All cleaning professionals are screened using a rigorous background check including a social security trace so that we can pull records from every city they have ever lived in.

Is my billing information secured online?

Yes! Rest assured, all payments are processed through Stripe, a third party service provider. Stripe is a secure, SSL-encrypted, PCI-compliant system.

Why do you need my credit card information?

Billing information is required to hold a reservation. Your credit card will be pre-authorized when you book an appointment, but you will not be charged until we have confirmed the appointment is completed. We do not accept cash and check payments.

You’re a Step Away from a Happy Home

It is our goal to build a house cleaning company that we’d want to do business with ourselves. To do that we strive to impress you with every level of the house cleaning process; beginning with the booking, followed by the customer service, and ending with the maid service itself.